Policy
Refund policy
Plans change. Here is exactly what happens to your money when they do.
Cancellation windows
- More than 72 hours before delivery: full refund
- 24 to 72 hours before delivery: 50% refund
- Less than 24 hours before delivery, or after delivery: no refund
- Damage deposit holds are always released in full when nothing is owed
Early returns
If you return gear early, the rental is charged at the tier matching the days you actually used, and the difference is refunded. Rentals of one to three days are charged at the minimum tier.
If we cannot deliver
If we fail to deliver the gear you booked and cannot supply an equivalent replacement, you get a full refund with no cancellation window applied. That is our failure, not yours.
How long a refund takes
Refunds are issued to the original card within one business day of approval. Your bank typically posts them within three to five business days. Deposit holds release on your bank's own schedule, usually within three business days of return.
Gear waiting when you land
Pick your gear, pick your dates, tell us where you are staying. We deliver clean, inspected equipment and collect it when you leave.